WE’RE OPEN 7AM TO 10PM EVERY DAY*

Our supermarkets will remain open 7am to 10pm every day*, with the first hour of trade on weekdays exclusively for Coles Community Hour. Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop. Supermarkets will also close no later than 10pm to give our team members the time and space to extensively clean our stores and replenish the shelves for customers the next day.

*where state laws allow.

COLES COMMUNITY HOUR

Community Hour is held from Monday to Friday from 7am to 8am in all Coles supermarkets, for the following community members:

Tuesdays and Thursdays are for emergency services and healthcare workers who:

  • Can demonstrate they are registered with AHPRA;
  • Have a workplace ID; or
  • Are wearing their work uniform^.

^ these arrangements will be reviewed as necessary.

Mondays, Wednesdays and Fridays Coles Community Hours will be for elderly customers and others in need of assistance who simply need to present a government-issued identification card including:

  • Pensioner Concession Card
  • Companion Card
  • Commonwealth Seniors Health Card
  • Health Care Card
  • Seniors Card
  • Disability Card

Store managers will use sensible discretion and compassion to ensure vulnerable customers who require access are able to complete their shopping during Community Hour.

Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop.

For elderly or vulnerable people in our community unable to access supermarkets, there are charities throughout the country available to assist. To locate a charity in your area, please visit www.foodbank.org.auOpens in new windowOpens in new window or www.askizzy.org.auOpens in new windowOpens in new window . Please note, Foodbank does not supply food and groceries direct to the general public, but provides food and grocery relief to 2,400 charity agencies across Australia.